Three people stand and smile in a warehouse, two wearing WOOD branded t-shirts and one in a green jacket, near Nordic-style acoustic panels.

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  • FAQ

    Most answers live here. Browse our most asked questions about products, orders, delivery, and returns before reaching out.

  • Installation guides

    Putting up your panels? Our step-by-step guides walk you through every part of the process — from measuring to mounting.

  • Payment methods

    Pay your way. We accept all major cards. You'll see every payment option at checkout.

  • Legal documents

    Terms, privacy policy, and cookie info — all in one place. Everything you need to know about how we do business.

  • Shipping

    Fast, tracked delivery straight to your door. See delivery times, costs, and what to expect once your order is on its way.
    • A woman with long blonde hair in a white blouse stands indoors beside a modern Akupanel acoustic wood panel wall with minimalist shelves.

    Customer Service

    Business hours:

    Monday to Thursday: 8.30am – 16.30pm
    Friday: 8.30am - 1.00pm (Please call for later appointments)

    Address:

    WoodUpp
    1/7 McPhail Road
    Coomera
    QLD 4209
    (By Appointment Only)

    Phone: 1300 966 387
    Email: info@woodupp.au

    Get in touch

  • 1300 966 387

    Give us a call and our team will be happy to assist you right away.

    Business hours:
    Monday to Thursday: 8.30am – 16.30pm
    Friday: 8.30am - 1.00pm (Please call for later appointments)

  • info@woodupp.au

    We are ready to assist. Whether you have questions, concerns, or feedback, we’re just a message or call away.

  • Live chat

    Get answers instantly through our live chat. We’re online and ready to help you quickly and efficiently.